Return Policy

      We will accept returns that meet the following requirements; otherwise, they will be returned to sender:

  • Merchandise must be returned within 30 calendar days of receipt.
  • Defects must be returned within 30 calendar days and pre-approved by email. Please contact us at: before returning merchandise.
  • Merchandise must be accompanied by customer number, invoice number & and date. A copy of the invoice is very helpful.
  • Merchandise must be sorted & and in original condition. Used merchandise will not be accepted. We will not sort and identify mixed bags of product stock or merchandise.
  • Merchandise must be safely packed in a box or heavily padded mailer to protect the merchandise. We do not accept merchandise damaged in return shipping. We will automatically reject any returns received in regular envelopes. These returns are logged and will not be accepted if they are mailed to us again in different packaging.
  • Some products may not be returned. These items have notations.
  • Precious metal items will be credited for the invoiced price regardless of market pricing when the return is received.
  • There will be no processing fee on returns that meet these terms.
  • Account credits unclaimed for 24 months after the issue date will expire. Please use your credit promptly.
  • The customer is responsible for return shipping charges.

Returns will be processed and credited within 5 business days of receipt. Please send returns that meet these criteria to: |  Attn: Returns  |  5161 San Felipe Street  | Suite 320-5470 | Houston | TX  |  77056

Merchandise Variation

Please note that the following merchandise variances are within normal manufacturing parameters. You may return any items according to our Return Policy; however, these conditions will not be considered defects.

  • Cast metal items will vary in weight and thickness by approximately 10%.
  • Hole sizes of gemstones or beads will vary plus or minus .2mm on small gemstones and .5mm on large gemstones or beads (8mm and larger).
  • Chain widths will also vary plus or minus .2mm.
  • Tarnish and patina are naturally occurring by-products resulting from metal reactions with the air. Many environmental factors contribute to the speed of these processes. Tarnish can be removed with readily available metal cleaners.
  • Gold-filled finish colors will vary due to the different finishing processes used by manufacturers. Most items are near the industry standard "Hamilton" color; however, some items will be more yellow, tawny, or darker in hue.
  • Gold Filled blanks and sterling silver prefix blanks are stamped or die-struck. This type of manufacturing may leave scratches on the surface and a distinct front and backside. Punched metal holes often have rougher edges on the backside.
  • Finished sterling silver chains are often plated for a high polish after assembly. The plating process may cause spring ring and lobster clasps to be stiff the first few times they are triggered.


In the website product listings, there are sterling silver items that are known to be treated with anti-tarnish spray, dip, or e-coating.  Most of these treatments are temporary and will have various efficacies depending on storage conditions, time since production, climate, and air particulates in your area. These items are NOT guaranteed to resist tarnish for any amount of time. However, treated items will be resistant to after-market oxidation with liver of sulfur or other methods. We do not recommend attempting to oxidize these items. They may resist oxidation altogether or yield poor, splotchy results.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Regrettably, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  An exchange request may require 30 to 45 days to process to ensure exchange merchandise "in stock" availability and shipping times .